Shipping

EMS (Express Mail Service)

Delivery Area: Whole World
Delivery Standard: 5-10 Business Days
Notice: Please confirm your Name, Phone Number, E-mail and Address.

Shipping Fee Rate
Our shipping fee according to the item(s) weight.
You can view Price List for International EMS.

Returns

Damage and Shortages

If an item is received as damaged, you must notify us within 24 hours with the pictures of the received package so that a claim may be processed. Report the damage to the delivery service driver if possible. You will be issued an RMA number. Please hold the original packing materials and damaged merchandise for inspection otherwise no claim, replacement, or refund can be honored. In the case where merchandise must be returned to us for inspections you will be charged for the replacement until the damaged product has been returned and inspected. It is your responsibility to get the damaged goods back to us.

Items are not always shipped as a single unit. In the case of product shortage, consult the Packing Slip for backorder information. If your missing product is not on back order, please contact us immediately for further instructions.

Returns and Refunds

You must read the description of our merchandise and Returns Policy before you order merchandise, we don't accept any unreasonable return (for example, about color, size, design, authentic/original or match issue). The returned merchandise must be unused condition¹. For your protection, returned packages must be insured for the value of your merchandise. Repack items carefully in the original packing material and prepay and insure the shipping (Please note that you are responsible for the safe return of merchandise and for all shipping costs.) Customized merchandise in non-refundable.

Shipping Fee, Handling Fee, Customs Tax, and Sale Tax are non-refundable, discounted items, special offers and special items² are non-refundable. If the Express Parcel may be seized, forfeited or held by buyer's Customs, we are not responsible for the issue, the buyer should/must solve the issue by himself, all the fee is non-refundable.

Please contact us by all means if you have any questions about a product you would like to purchase, so we may assist you and answer all your questions before ordering. Make sure the style, finish, and size of the piece will work for you before you order.

¹"Unused condition" means that there are no scratches, marks, or blemishes; the security tags are still attached and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.

²The following collections are non-refundable: Monogram Miroir, Utah, Riveting, Suhali Leather, Luggage and Shoes.